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Complaints Against Movers And Storage Companies

Complaints About A Mover?

You are not alone, but you do have rights.

Often, we use movers at the most exciting times in our lives – buying a new home, setting off on a new adventure or delivering a new purchase. Unfortunately, these movers sometimes make mistakes and take advantage of their customers. They’re late, they bring the wrong-sized truck, they bump you to another day or, perhaps worst of all, they damage or lose your property. Public movers must provide safe, proper and adequate service. When they don’t, they have violated the laws governing their industry. If you have attempted to communicate with your moving company about one of these issues, you may have found that they are less than receptive. They may give you the runaround, refer you to others within the company or simply fail to call you back.

At Costello & Mains, LLC, our experienced attorneys protect victims of unscrupulous or negligent movers. We have nearly 30 years of experience helping New Jersey residents protect their interests in and out of the courtroom. If a mover or storage company has violated your rights, we can help.

How To Hold The Moving Company Responsible

What recourse do you have? Plenty. The New Jersey Public Movers and Warehousemen Licensing Act provides that such movers may be liable to you not only for the damages they have caused, but three times the amount in addition to other sanctions. However, beware – there is a catch. While you will typically have two years to file such a claim, you must first serve the mover with written notice of the damage within 90 days. This is one of many reasons that movers will attempt to delay, delay, delay their responses to your phone calls. They are hoping that the 90-day window will close before you submit anything in writing. Once that window closes, you may have other options, but your ability to file a claim under the statute will likely end.

Other Options For Consumers

The New Jersey Public Movers and Warehousemen Licensing Act is an important piece of consumer protection in New Jersey and people using a moving service should know their rights. That said, not all damages or problems will necessarily trigger the statute. There are state and federal laws protecting consumers from a variety of fraudulent practices. To maximize your chances of getting a successful outcome, it is critical that you consult with a qualified attorney as soon as possible. Call us at 856-291-0642 (local) or 800-421-0212 (toll free) or contact us online to discuss your concerns with a knowledgeable lawyer.